COCONANA uses Australia Post Regular for domestic orders. We offer FREE shipping on all orders Australia wide. Please note that shipment times are dependent on Australia Post and not COCONANA.
Melb, Syd, Brisbane Metro: 1-3 working days
Adelaide Metro: 3-5 working days
Perth, Darwin Metro: up to 5 working days
All other areas: 5-7 working days
Postage costs for international delivery orders vary. Upon checkout, use the shipping calculator to calculate your total shipping cost. To get an estimate on how long delivery will take for international orders, please use the Expected Delivery Date Calculator.
COCONANA offers express shipping with tracking for urgent orders (Australian Residents Only). Australia Post charge $10 per parcel. You can select this option upon checkout. Expected delivery time for express orders is 1-2 days if your address is in the Australia Post express network.
Exchange & Returns
COCONANA accepts returns for any item before a 10 day duration from the time we send it.
Please note that shipping costs for returns will not be covered. In your return, postage and handling costs will also be deducted from your refund.
Your item must meet the following requirements to be eligible for a return:
- Returned within 10 days of receiving your order.
- In original packaging.
- Item is unworn and unwashed.
Items that shown signs of wear or damage will not qualify for a return.
To discuss a return, please submit a ticket and we will get back to you in a 24 hour period.